Terms and Conditions
Business Details
Business name: P and S Jewellery
Business address: Looe Silver Craft, Higher Market Street, East Looe, Cornwall, PL13 1BP
Telephone no: 01503 263303
Email address: info@pandsjewellery.co.uk
Contacting us:
For any queries or complaints please contact us at the details above.
Our contact telephone number is a mobile phone number and therefore the cost can vary according to your network provider.
Payment details:
Online payments are processed via Google Checkout through which you can pay using any major credit card.
Customers ordering via post can pay via cheque. You must allow time for cheque payments to clear before products will be posted.
Prices:
All prices are valid at time of purchase. Prices are subject to change due to fluctuations in the price of precious metals.
Prices are not subject to VAT.
Delivery:
For orders containing one or more items from our "Sticky Fingers" range, delivery costs £5.50
For orders not containing any items from our "Sticky Fingers" range, delivery costs £5.50 for orders below £100, and is free for orders £100 and above.
Delivery is by Royal Mail Special Delivery, and includes tracking and insurance.
Please allow 14 days for delivery, unless otherwise advised.
Substitute items
If an item/items are out of stock we may send a substitute item, if the substitute is not suitable then please contact us and we will arrange for you to return it to us free of charge.
If an item is out of stock but can be back ordered then we will attempt to contact you to see if you wish us to back order it for you and let you know the estimated delay on receiving the item. If you do not wish us to back order the item or the item cannot be back ordered then we will refund your payment method with the amount paid for the item/items.
Cancelling your order - goods
Under the Distance Selling Regulations customers have the right to cancel their order due to changing their mind or not liking the goods within a seven day 'cooling off' period (unless you had the goods made to your specification or personalised, in which case these items cannot be cancelled once production has started). You have until the end of the seventh working day after the day on which you received the goods to cancel the order.
How to cancel
To cancel your order, please write or email us on the contact details above. We highly recommend for your own protection that if you cancel by letter that you either send it via registered mail so that you can track its delivery or get proof of postage however this is not compulsory.
We also accept cancellation of orders via phone, however telephone cancellations must be confirmed in writing by one of the above methods within seven days.
Returning items to us
All items must be returned to us in a reasonable condition. The customer is responsible for the cost of the return postage to us and for ensuring that they take reasonable care in both ensuring the items get back to us and that they are not damaged in transit. If the customer does not exercise reasonable care and the goods are damaged or the customer fails to return the items (or sends them at our expense) then we reserve the right to charge the customer for the collection of the goods or for the value of the goods/money owed.
Items that were sent to you in substitution or which are faulty and need to be returned, then delivery will be paid for by us, please contact us before sending them so that we can arrange the best way to return them to us if required.
Faulty items/goods damaged in transit
Please contact us as soon as possible by one of the above methods if you have received items that are either faulty or have been damaged in transit and we will arrange for a replacement or refund as appropriate.
Refunds
On notification of the cancellation of your order (via the process stated above) then we will refund the payment method that was used to purchase the items with the full cost of your order including delivery, we aim to process refunds as quickly as possible and within 30 days at the latest.
General
We reserve the right to take pictures of any jewellery we make and use them on the website or for display, without prior permission.
All our products are handcrafted and although every effort is made to remove surface scratches and blemishes, some may remain.
Due to the fact that some of our items are unique to the customer, these items can not be cancelled once production has been started